Training people (and ponies <3) to problem solve under pressure. A discussion on neurorigidity vs neuroflexibility during emergency response. It will expand on how different kinds of incidents, working styles, experience levels, team structures etc create different needs.
The speaker has spent 8 years as an SRE, DBRE and Support Engineer working with major New Zealand and international companies, responding to P1 incidents that affected millions of people. She has also spent 20+ years as an amateur trainer of horses.
I want to talk about training people to problem solve under pressure - and I’m going to compare and constrast training SREs with training horses. Spoiler alert - its very similar! Many of the tradeoffs are the same.
Here are the general headings of what I will talk about
All of these things have really interesting tradeoffs. Different kinds of incidents, working styles and experience levels, team structures etc create different needs.
It will have lots of fun anecdotes and also cute pictures of ponies
Zoe has spent 8 years as an SRE, DBRE and Support Engineer working with major New Zealand and international companies, responding to P1 incidents that affected millions of people. She is currently an SRE on the Runner Platform team at Gitlab. Zoe has a special interest in Cybersecurity, despite it not technically being her job.
